ORDERS/PAYMENTS

All orders must be paid in full when placing your order. We do NOT begin work on any orders until you have made payment and approved the artwork.

DEPOSIT

A 50% deposit will be required to save your event date on our calender if you cannot finalize all the details the same day of ordering.

The deposit is non-refundable as we will be ordering supplies for you.

ORDER CHANGES

We will need any last-minute changes to your order no later than 15 days prior to the pick up date.

CANCELLATIONS

We have a NO REFUND policy. Due to the customized nature of each order please note that all sales are final. If you cancel your order for any reason you will not be entitled to a refund.

In the event that we need to cancel your order due to over-booking, or any other unforseen conflict, it is our policy to notify you as soon as we become aware of the conflict. Any monies you have paid toward your order will be happily refunded back to you within a 60 day period. This does not include any non-refundable deposits.
As per our company policy, a refund will be issued back to the same card you used, within 60 days. In the event that such a cancellation occurs, we apologize in advance for any inconvenience.

NO REFUND/NO RETURNS POLICY

Due to the customized nature of each order please note that all sales are final and we have a NO REFUND/NO RETURNS policy.

PICKUP/DELIVERY

Please note that orders for pickup will be ready on the date and time that was given the day you ordered.  Please do not arrive early, or unannounced without calling ahead first.

The PICK-UP address is on your invoice.